REQUEST FOR ASSISTANCE
We’ve upgraded our support system to better serve you! Our new guided conversation agent replaces our previous form-based system to provide more reliable assistance and faster resolutions to your questions.
Before You Begin
This support agent is exclusively for mystery shoppers. If you’re inquiring about participation in our energy project, please email help@sentryinsights.com and mention that you’re asking about the energy project (not mystery shopping).
What You’ll Need
To ensure we can assist you effectively, please have the following information ready:
✅ Your registered email address
You must use the same email address that you’re registered with on ShopMetrics or Gigspot.
✅ Job ID (if applicable)
If you’re asking about a specific scheduled assignment, you’ll need to include your Job ID. Don’t know where to find it? Visit www.sentryshoppers.com/job-id for step-by-step instructions.
What to Expect
Our new guided conversation system will walk you through your request step-by-step, asking relevant questions to understand your situation and provide the most accurate assistance. This approach helps us resolve issues more efficiently than our previous system.
Ready to get started? Enter your email address in the form to begin your guided assistance session.
