Shopper Resource
REQUEST FOR ASSISTANCE
Our guided support system helps route your request to the right team for fastest resolution
01
Before You Begin
This support agent is exclusively for mystery shoppers. If you’re inquiring about participation in our energy project, please email help@sentryinsights.com and mention that you’re asking about the energy project (not mystery shopping).
What You’ll Need
Please have the following information ready before you begin:
Your registered email address
Use the same email address you’re registered with on ShopMetrics or Gigspot.
Job ID (if applicable)
If you’re asking about a specific assignment, you’ll need your Job ID. Visit sentryshoppers.com/job-id for step-by-step instructions on finding it.
What to Expect
Our guided conversation system will walk you through your request step-by-step, asking relevant questions to understand your situation and route it to the right team for fastest resolution.
Ready to get started? Enter your email address in the form to begin your guided assistance session.
