SePA | SENTRY PAYMENTS APP

Sentry Insights pays US-based shoppers using direct deposit on our secure proprietary platform, Sentry Payments (SePA). Shoppers outside the US are paid via PayPal. SePA accounts are automatically created when a shopper signs up on the ShopMetrics site or Gigspot.

For US-based shoppers, direct deposit through SePA is the only payment method available—we’re unable to offer alternative payment options. For payments to be made promptly, US shoppers are required to add a verified bank account to their profile on SePA.

Tip: We recommend shoppers wait until their first assignment has been completed before adding their bank account information to their SePA profile.

1. When you sign up as a shopper, we create a profile for you on our Sentry Payments platform.
2. After completing your first assignment, you log in to the payment site at www.sentry-payments.com.
3. You add a bank account to your profile and verify that account. Click here for more information on adding and verifying a bank account.
4. Payment statements (invoices) are created for each shopper on the ShopMetrics/Gigspot platforms on the 1st and 16th of each month.
5. Two weeks are provided for shoppers and our team to review the payment statements for accuracy. During this period, you should review your payment statement to ensure that all fees and reimbursements for completed and validated assignments are correct. Report any discrepancies immediately.
6. Once your payment is processed, it can take 2–4 business days to be deposited into your account. You will receive a notification from us once the processing is complete on our end. The exact timing depends on your financial institution.

SePA Account Setup Instructions:

1. Go to www.sentry-payments.com
2. Click the “First Time User” tab (on the right side)
3. Enter your ShopMetrics email address in the “user email” field
4. Click the “Proceed” button
5. Check your email for a message with the subject “SePA password reset email” (or similar setup email)
6. Follow the email instructions to set your password for SePA
7. Return to www.sentry-payments.com and use the “SePA Sign-In” section (on the left) to login with your email address and new password

Important: If after ten minutes you don’t receive the password reset email, please return to the login page and click “Reset password?” at the bottom of the page.

You can easily check the status of your payments by logging into SePA. Here’s what each payment status means:

Ready – Payment successfully imported from ShopMetrics; awaiting processing.

Submitted – Payment has been sent for processing; awaiting acknowledgment.

Note: If a payment remains in “Submitted” status for more than 24 hours, submit a request for assistance and report the payment as “Stuck in Submitted.”

Pending – Processing has been initiated with Dwolla. Expected deposit: 4 business days from processing date. Transactions after 3 PM Central Time are processed the next business day.

Processed – Processing completed, funds sent to recipient’s financial institution. Funds may already be deposited or take an additional 1–2 business days.

Canceled – Payment has been canceled by the processor (Dwolla). Common reason: Destination account status changed while funds were in transit.

Failed – Payment failed due to ACH return codes from Dwolla (see common codes below).

Common ACH Return Codes:

• R02 – Account Closed: The bank account has been closed
• R03 – No Account: The account number doesn’t exist at the financial institution
• R04 – Invalid Account Number: The account number format is incorrect
• R13 – Invalid Routing Number: The routing number is not valid
• R20 – Non-Transaction Account: The account is not set up to receive ACH transactions

Payments are usually processed 4–6 weeks after the Pay Period End Date on the pay statement/invoice.

Once processing begins, funds typically arrive in your bank account within 2–4 business days, depending on your financial institution.

If you have questions about your payment status or need assistance with a specific transaction, click the button below to submit a request for assistance.

Please be very detailed in your request. It is often helpful for us to know what type of device (desktop, laptop, phone) you are using and the operating system and browser.