SePA | Sentry Payments App


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Payments

Sentry Insights pays US-based shoppers using direct deposit on our secure proprietary platform, Sentry Payments (SePA). Shoppers outside the US are paid via PayPal. SePA accounts are automatically created when a shopper signs up on the ShopMetrics site or Gigspot.

For US-based shoppers, direct deposit through SePA is the only payment method available – we’re unable to offer alternative payment options. For payments to be made promptly, US shoppers are required to add a verified bank account to their profile on SePA. We recommend shoppers wait until their first assignment has been completed before adding their bank account information to their SePA profile.

Login To SePA

How Does It Work

  1. When you sign up as a shopper, we create a profile for you on our Sentry Payments platform.
  2. After completing your first assignment, you log in to the payment site at www.sentry-payments.com.
  3. You add a bank account to your profile and verify that account.  Click here for more information on adding a verifying a bank account. 
  4. Payment statements, also known as invoices, are created for each shopper on the ShopMetrics/Gigspot platforms on the 1st and 16th of each month.
  5. Two weeks are provided for shoppers and our team to review the payment statements for accuracy.  During this period, you should review your payment statement to ensure that all fees and reimbursement for completed and validated assignments are correct.  Report any discrepancies immediately.
  6. Once your payment is processed, it can take 2 – 4 business days to be deposited into your account.  You will receive a notification from us once the processing is complete on our end. The exact timing depends on your financial institution.

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Logging In For The First Time

SePA Account Setup Instructions

  • Go to www.sentry-payments.com
  • Click the “First Time User” tab (on the right side)
  • Enter your Shopmetrics email address in the “user email” field
  • Click the “Proceed” button
  • Check your email for a message with the subject SePA password reset email (or similar setup email)
  • If after ten minutes you don’t receive the password reset email, please return to the login page and click “Reset password?” at the bottom of the page
  • Follow the email instructions to set your password for SePA
  • Return to www.sentry-payments.com and use the “SePA Sign-In” section (on the left) to login with your email address and new password

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Understanding Your Payment Status

You can easily check the status of your payments by logging into SePA (Sentry Payment Application). This page explains what each payment status means and what to expect during the payment process. If you have questions about a specific payment, please refer to the status descriptions below.

SePA Payment Status Overview

Ready
  • Payment successfully imported from ShopMetrics
  • Awaiting processing
Submitted
  • Payment has been sent for processing
  • Awaiting acknowledgment of completion of process
  • If a payment remains in “Submitted” status for more than 24 hours, submit a request for assistance and report the payment as “Stuck in Submitted”
Pending
  • Processing has been initiated with Dwolla
  • Expected deposit: 4 business days from processing date
  • Note: Transactions after 3 PM Central Time are processed the next business day
Processed
  • Processing completed, funds sent to recipient’s financial institution
  • Funds may already be deposited or take an additional 1-2 business days
Canceled
  • Payment has been canceled by the processor (Dwolla)
  • Common reason: Destination account status changed while funds were in transit (account deleted, deactivated, or otherwise made unavailable)
Failed
  • Payment failed due to ACH return codes from Dwolla

ACH Return Codes from Dwolla Failed Transactions

R02 – Account Closed
  • The bank account has been closed by the customer or financial institution
  • Most common failure reason in your emails
R03 – No Account/Unable to Locate Account
  • The account number provided doesn’t exist at the financial institution
  • Could indicate a typo in the account number or the account was never opened
R04 – Invalid Account Number Structure
  • The account number format is incorrect for that specific bank
  • Account number doesn’t follow the required structure/format for the receiving bank
R13 – Invalid ACH Routing Number
  • The routing number provided is not valid or doesn’t exist
  • Could be a typo in the 9-digit routing number or an outdated routing number
R20 – Non-Transaction Account
  • The account exists but is not set up to receive ACH transactions
  • Often occurs with savings accounts that have ACH restrictions or certain business accounts

Need Help?

If you have questions about your payment status or need assistance with a specific transaction, please click here to submit a request for assistance.

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When Do I Get Paid?

Payments are usually processed 4-6 weeks after the Pay Period End Date on the pay statement/invoice.

Still Need Help With SePA?

Click on the button below to submit a request for assistance with SePA.  Please be very detailed in your request.  It is often helpful for us to know what type of device (desktop, laptop, phone) you are using and the operating system and browser.

Request SePA Assistance

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